Mental Tools: Tough Subjects About Course Outline Inhouse Public Courses Mental Tools for Tough Subjects Training Armed with the right mental tools, you are better prepared for tackling any challenge head-on. Our specialised training course provides an extensive set of valuable methods to help diffuse and manage issues from every angle – allowing you to […]
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De-Escalation Training About Course Outline Inhouse Public Courses De-Escalation Training As companies shift towards a service-centric and customer-focused approach, the demand for every team member to deliver top-notch customer service is a must. This session zeros in on enhancing the ability to handle tough customers, mastering de-escalation methods, spotting and tackling risks, and adopting effective
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Crisis Leadership Training About Course Outline Inhouse Public Courses Crisis Leadership Training As a Manager, you will inevitably experience crises. These can range from unexpected office malfunctions to clients retracting agreements; as such it is essential that you are prepared with the right set of skills necessary for managing these unpredictable situations. Whether dealing with
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