Skills Required for Reception Work

 In receptionist

Reception work requires certain skills

coursedetailsThe receptionist is the first person customers, visitors, and potential employees will encounter. They must make a good impression. A professional appearance and attitude are important for front-line employees. During the interview, be sure to assess each candidate’s poise and polish.

Multiple responsibilities are required of receptionists. They might be responsible for handling calls, screening callers, and managing call traffic in a busy reception area. Other administrative staff might need to be assisted with work overflow, or with specific projects that require data entry, word processing, and online research. Your receptionist must be able to manage multiple tasks and not get overwhelmed.

People who are organised have systems that keep them on the right track even when faced with unexpected circumstances. Receptionists who are great at organising show enthusiasm and a knack for it. They are able to locate files and phone numbers quickly and keep their work area tidy. Ask candidates to describe a filing system or how they organise contacts and calendars to help you assess your organisational skills.

istockphoto xThese skills are required for reception work

1. Communication

You should first and foremost focus on your communication skills. Highlight your customer service achievements and track record in office support.

2. Multitasking

Receptionists are expected to handle multiple tasks at once. Examples include managing multiple phone lines, face-to-face communication with visitors, clients and employees, and administrative duties. Take note of the tasks and situations that you have dealt with regularly and the ways you handled them calmly and efficiently.

3. Prioritising

Many requests come in at once and receptionists have to handle many tasks simultaneously. This requires you to be flexible and adaptable. Describe how you prioritise multiple requests and projects. Employers don’t want a flustered receptionist.

4. Organisation

A great receptionist resume will show that you are organised and capable of completing any task or project. Great receptionists should be able find files and numbers quickly and keep their work area tidy. Highlight a file system or a way you organise key contacts on your resume as a receptionist.

5. Technical skills

Receptionist resumes should mention your experience with printers, copiers, and phone systems. You will need to have basic word processing skills. Excel, desktop publishing, or other industry-specific software is also a plus. These assets should be used.

6. Interpersonal skills

Receptionists are the eyes and ears for the company. This makes soft skills such as dealing with office politics and protecting your reputation crucial. Your ability to build strong relationships with all employees, even executives, is a key skill.

7. Dependability

Receptionists interact with almost every client or employee, whether they are face-to-face or over the phone. They need to be reliable. Your track record of not letting anything slip should be included in your receptionist resume.

Last Thoughts

A customer’s first contact is usually with a receptionist. How a receptionist interacts and treats customers is a reflection of the company. Unprofessional receptionists can make clients or customers feel uneasy about the company. Sometimes, this behavior can lead to a negative review.

Receptionists must be friendly, helpful and attentive. Sometimes, all that is required is a smile and the ability to give the right answers.

You will find receptionists in almost every industry. They are responsible for maintaining order and security at the doors of all incoming guests, telephones and mail. They don’t enjoy much privacy. They often work in high-traffic areas and may have to deal with clients or customers who are not pleasant.

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