Skills for delivering bad news
Skills for delivering bad news
What is bad news?
Bad news refers to news that negatively or seriously impacts an individual’s outlook on the future. It is important to understand what bad news is and how it affects people. It is a person or thing that is not welcome. It is any information that alters a person’s outlook on the future.
If done properly, bad news can be a complex task. We all have to deliver bad news at one time or another. You might need to inform your boss about a major project that is on budget. Or you might have the courage to tell your team that there are layoffs. It is hard to learn and assess the skill of giving bad news.
It is natural to share bad news with colleagues if you have worked hard enough. Managers can be sincere and compassionate in their communication. There are huge stakes. Your actions and perceptions will impact how the company and people affected by bad news will change. If you are the bearer or receiver of bad news, it is important to focus less on yourself and more on the lives of those who are affected by the bad news.
Negative news messages deliver news that the audience doesn’t want to hear, see, or get. It is not easy to deliver negative news. It doesn’t matter if you’re telling someone they are being fired or critiquing their work performance. The way you deliver your message will determine the response.
Bad News Skills
Managers have to deliver bad news. Your communication skills can be used to convey bad news without worrying your audience. Leaders who lack experience in public speaking can find it difficult to present bad news. These communication skills will help you get the job done. These tips and steps will help you deliver bad news in a positive, effective way.
1. Research and prepare
This will allow you to respond to any questions that employees or teams might have about the basis of the decision.
2. Communication Skill
Communication is essential. Our ability to communicate clearly, manage, clarify and guide understanding are key to addressing problems while maintaining trust with employees, stakeholders, and the public.
3. Don’t joke around.
Cracking jokes when you are delivering bad news is rude and disrespectful. This can be hard for some people to avoid. While it is natural to try to make uncomfortable situations more bearable with humor, you should avoid this at all costs to avoid appearing insensitive.
4. Be authentic
If you have to convey the message, be genuine and compassionate and treat others with respect and dignity. Do not try to sugarcoat the truth. It’s better, to be honest, and open about what happened and what you plan to do about it.
5. Direct but Compassionate
Don’t sugarcoat the bad news. Get straight to the point. Explain the reasoning; don’t allow for misinterpretation; be calm, present, and compassionate. It doesn’t have to be cold or robotic.
6. Take into account the location
You should make sure that you tell the story in a private place, so embarrassment is minimized and dignity preserved for the other person. However, you should also consider your safety and well-being, as difficult conversations can quickly get emotionally charged.
7. The Spin Technique
This is the traditional way politicians deliver bad news. This involves presenting bad news in positive terms.
It is not something we want to do. You will eventually have to give unpleasant information to your audience. The way you package and deliver the information will have a significant impact on the audience’s reaction.
Use the methods above to present bad news. This will improve your reputation and your career.
You are the link between your team members and the rest. Your team’s culture is also shaped by you. In this scenario, you can be both a partner or a parent. To make them work together, you must manage each relationship individually. You have to find ways of creating harmony and balance in difficult situations, when tensions are high and careers or livelihoods are at stake.