Impress Your Customers
Impress your customers
Loyal customers are those who are happy with their customer. It is not easy to keep a customer satisfied. If customers are not paying attention, it is difficult to build loyal customers, so impress them to improve their loyalty to your brand. It is crucial to make customers feel special. Customers will always remember the time they felt special, and will return looking for that same experience.
1. Culture is everything and it takes work
A handbook and training for one week is not enough to make your team a long-term success. To ensure your team’s success, you must create systems and enforce them at all times. You might not be able to provide the best experience for your patrons without proper expectations, training, or guidelines.
2. Listen to your customers
Customers should be heard at all times. Customers are more likely to listen to you if they feel understood. Active listening is a great way to avoid miscommunications.
3. Make your customers feel special
This is a crucial point in any industry. Most businesses sell service. Customers will bring home memories and experiences, rather than tangible products. It is crucial to make customers feel special. Customers will always remember the time they felt special, and will return looking for that same experience.
4. Treat Customers Like Royalty
How well and consistently you place your customers’ needs first in everything you do will determine the success of your business.
Customers are the lifeblood for any business. Listening to your customers’ feedback is key to your business’s growth and sustainability. This will improve your customer loyalty program.
5. Get Organised
An organised office is a sign of professionalism. If you’re meeting with a potential client, make sure that your office is tidy. A prospective client shouldn’t have to enter an office that is cluttered and messy. Clean up your desk and put your files away. Make sure the client has a sense of security and that they have enough room.
You can meet your potential client in a conference or meeting room if your office looks like it has been hit by a tornado or just plain messy. You can set your cell phones on vibrate or silent during the meeting so you don’t get distracted by messages. Prospective clients desire to feel like you are paying attention to them.
6. Do more for them than they think
People love little surprises for the most part. Customers will be impressed when you offer a discount or small gift cards.
A small product is a great way to give away a product to a business that has a physical product.
Other businesses might offer an additional service such as a free ebook or coupon for a consultation or meeting with a coach, consultant, or both. These items are relatively inexpensive but can make a big impact on customers.
7. Take it personal.
It doesn’t have to be all about business. Your customers should feel more connected to you. Ask your customers how they are doing. This makes them feel closer to you, humanises your organisation, and builds trust that is essential for your relationship.
8. Answer all of their questions
Your customers should know that you are available for any questions, no matter how small or big. Customers who are not satisfied with the service they receive might take to social media to vent their disapproval. Customers can reach out to customer support at any stage, from pre-sales purchase through to the return policy.
9. Get out of your way
Customers are the greatest asset to a business. It is important to never leave customers unhappy as it can lead to a loss of business. Customers should be satisfied with the company’s services and should expect them to go the extra mile to please them.
10. Handwritten thank you notes
This is one of those things that we all know we should do but rarely do. Although it’s easy to send an email, receiving a posted mail card feels luxurious.
A handwritten thank-you card will make the recipient feel appreciated and stand out. Your handwritten thank you card will be remembered by most people. Your cards also offer you the chance to grow your brand. To add an extra touch to your brand experience, stick with the colors, textures, or feeling of your brand.
The Final Word
To wow customers, you don’t necessarily need to spend a lot of time or money. Sometimes, even a simple thank you can make a difference. Do the same thing you would in a relationship.
The best customer service is not something that small business owners can spend millions on to impress customers. Small businesses can provide an exceptional customer experience by having the right attitude and showing genuine concern for their customers.
To learn more on how you too can impress your customers, call our team for a short session for your employees. We can create a tailored session to impress your staff to impress your customers.