Employer Crisis Support Skills

 In Crisis

Employer Crisis Support Skills


What is Crisis Support?

It can feel overwhelming to be in a crisis. Support and guidance in crisis situations can help people get through difficult times.

The emergency response to behavioral, mental, or emotional distress is called crisis support. The goal of crisis interventions is to restore equilibrium and biopsychosocial function to an individual and reduce the risk of long-term trauma or distress.

What does a Crisis Counselor do?

Crisis counselors respond to texts from people in crisis. They bring them from a hot moment into a cool calm through active listening and collaborative problem solving.

Through active listening and collaborative problem solving, trained Crisis Counselors can help.

Strategies to support employees during a crisis

These situations can cause anxiety and stress, which can impact the job performance as well as the quality of employee relationships. There are many ways to deal with workplace crises.


Recognising, praising and showing appreciation for someone’s efforts, dedication, and contributions are the most popular behaviors. This affirmative behavior helped employees feel valued and proud in a time of limited contact and high uncertainty about their future job security.

Offer individualised support

Employees felt that leaders were able to understand their preferences and needs when it comes to working arrangements. This provided them with the personalised support they required to achieve their work goals.

Participate Employees in Decision Making

Employees appreciate leaders who listen to them in times of uncertainty and stress. Leaders invited employees to raise concerns immediately, held “what’s your view” meetings, included them on discussions about the group’s progress, and set up regular open forums where they could ask questions and share ideas.

Employers with new responsibilities should be trusted

Employees gained confidence from new responsibilities and had the chance to get to know their colleagues better. This made them feel more important to the success of the group.

Allocate time and space for team bonding

These techniques helped people to get to know one another in an informal setting. They also helped to relieve stress and motivate them to do well at their jobs.

Building a Crisis Management Team

Organisations should identify a leader and other key members to create a workplace crisis management group. You should also consider logistical issues such as multiple work sites or team members who frequently travel. Organisations should ensure that there aren’t more stakeholders, especially when vendors bring their own agendas.

Communicating effectively

Communication during crisis situations is more than expressing a particular point of view. Leaders must also be open to listening and consider other perspectives. You should pay more attention than the content of others’ ideas.

Basic Skills for Crisis Management

These basic strategies can be used to stabilise clients and can be used at any stage of the crisis intervention process. Below are the listed strategies:

1. Creating Awareness

Encourage clients to become aware of their feelings and how they are influencing their behavior. These thoughts and feelings can be brought to the attention of the worker, which will help them gain a new perspective.

2.Allowing Catharsis

Catharsis allows you to express your emotions for therapeutic purposes. If someone talks about something that has made them feel powerless or angry, they will notice their blood pressure rise, sweat, and other physiological reactions. It may be helpful to do deep breathing exercises and grounding exercises to help clients return to the present if they are feeling too high.

3.Providing Support

This strategy involves naturalising the client’s reaction to what they have been through.

4: Increasing Expansion

This involves helping clients to see beyond their tunnel vision. Suicidal people are often unable to see beyond their despair. Clients will see the possibility of alternative perspectives and may begin to believe that they can change their circumstances.

5.Emphasising Focus

Clients who have tunnel vision or whose cognitions don’t match reality are more likely to be unable to focus. This allows clients to concentrate on the causes of their crisis and breaks down solutions into manageable steps.

6.Providing Guidance

Guidance is the provision of information and referral services to clients to assist them in resolving specific problems. While case management is the most common method of achieving this, it can also be done by phone or in-person crisis workers.

7.Promoting Mobilisation

Mobilisation is the process of helping crisis workers to access external support. These are people they trust and can rely on for support, such as counselors or therapists.

8.Implementing Order

Clients can break down their problems into manageable pieces, and then decide which are most important. They will feel more in control and be able to use their internal coping skills by focusing on the most pressing issues first.

9.Providing Protection

Protecting the client against self-injurious and possibly harmful behavior towards others.

Last Thought

Getting organised and planning for these events within the workplace will help your  business become better formed to cope with crisis. You can enable more resourcefulness and strategy by learning more through a training course or program to suit your team. Contact us for more information on how we could help.

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