Every team is made up of people who have different personalities, backgrounds, work habits, ideas and values in life. This can often bring conflict among employees because of their uniqueness. If it is left alone and brushed off, this can have a negative impact on the employees and the business. Of course, conflicts at the workplace is unavoidable, but it should be managed and resolved by hire managers to lessen the tension and anxiety among co-workers. 

Conflict Resolution this is a way for how your managers to find peace and satisfaction to solve the similarities or arguments between workmates and teams. It identifies the underlying concerns, understanding each other’s views and working together to find a common ground. The goal of this is to create a safe and positive workplace where everyone feels heard and respected. With effective conflict resolution, it benefits everyone involved because it can lead to better communication, build trust and teamwork.

Importance of conflict resolution

Employee conflict can create barriers between themselves and hire managers. No one likes a sourpuss by handling bad luck at work. Employees can communicate better be more productive, strengthen work relationships and create a harmonious workplace. With conflict resolution, you can fully understand the ideas, beliefs and personalities of your people. And it helps in getting a fresh point of view. You then are able to assist them well and create a strong team relationship. With this, you’re quick to find resolutions and loopholes to possible arguments in every workday and make sure to take time to focus your energy and rising up your game as a team resolving employee conflict. 

1. Get involved. 

Make sure that everyone involved will have to pay for the consequences and be held accountable for their actions. Set the standard for your team to understand and stick to them for them to avoid any feud. If some heated interactions arise, and your team can solve it themselves, make sure to stop in before it escalates and harms anyone. 

2. Find a space to talk. 

Effective leaders tend to not risk their employees reputation to be damaged. It is ideal for them to find a safe space to have a meaningful conversation and talk about the issues at hand. Make sure that this is far from where the trouble happened. So that everyone cool off and have enough time to air out their thoughts better.

3. Nip in the bud quickly. 

There is no need to sugarcoat words. If force is needed. Make sure to step in with enough of it. Sadly, some situations do not work themselves out and can affect the reputation of your team and business. Find the root of the problem and stop it before it even starts. Make sure you’re clear when you send this across, regardless of the role and tenure. 

4. Listen to both sides. 

There are always two sides to every story. By dismissing any office costs about the issue and focusing on those who are involved. You can get more accurate information on why and how the feud started. You can talk to them separately or together to see if their stories match and identify who is being hostile and dishonest. Try not to get overwhelmed because you are there to discuss facts and not emotions. Once you find these facts, you start to offer ideas on how it can be resolved. And they can all just move on. But whatever you do, do not take any sides. With this, companies should invest in their managers and leaders and train them to be better coaches and mediators for their team. If they are poorly trained, this can worsen situations. Employees will be disengaged and even end up leaving the company because of these issues. And managers should be aware of how their body language is when dealing with these situations. Open mindedness, maintaining composure, and expressing thoughts confidently should be shown to let those involved know that you are there to help them and understand them.

Here are a few body language cues you can practice:

• Use a neutral tone with a moderate voice.
• Avoid using absolute words like never or always
• Maintain eye contact be conscious of your expressions
• Keep your neck and shoulders relaxed.

5. Identify a common goal. 

Misunderstandings in the workplace can be caused due to miscommunication between clients, managers and employees. It is best to encourage an open and safe discussion to try and talk about the differences and find a common ground where everyone agrees and are on the same page. This is where you usually start working on the conflict resolution. 

6. Identify the solution. 

This can be tough but it can help bring everyone together and brainstorm on the possible quick fix of the problem. When all of the people involved, gather together, generate ideas and identify what works best for them. You not only solve the conflict, but also build relationships between them.