Change Management for Business People

 In Change Management

What is a Change Management Plan and how does it work?

A Change Management Plan, in simple terms, is a document that outlines the activities and roles that will require additional attention during the execution and control stages of a project or visible institutional change.

If you plan to introduce a middle manager to your workforce, make staff redundancies or add new steps to a manufacturing process to your company’s production line, this will cause ripples in your company’s workforce. You can create a Change Management Plan to help you measure resistance and unintentional drawbacks that may arise from implementing these changes.

What are the main responsibilities of a business owner?

The Business Owner is a strategic player and does not participate in the management of the service. They are more focused on the bigger picture. They create the vision and map. They are able to make strategic decisions and remove financial and political obstacles. They communicate with key stakeholders and work closely alongside the Service Owner, who is responsible to develop a roadmap that aligns the vision.

The following are some of the duties of the business owner:

  • They provide high-level business requirements. They ensure that the service is in line with the business goals before it goes live.
  • Service conforms to industry standards and best practices
  • Represents the service in business strategies discussions and gives strategic advice to service team
  • If acceptable, reviews and approves identified service risks or mitigations
  • Controls and prioritizes business requests such as feature enhancements. This ensures that limited resources (both dollars and staff) are used on high-value items.
  • During “Major” service incident, reviews and approves communications to key stakeholders and business
  • The service roadmap is yours

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Companies that can manage change or embrace it can encourage innovation. If employees feel valued by their bosses or business owners, they may be more open to new ideas and be more likely to grow the business. A small business’ success can be affected by one great product or one brilliant marketing idea.

The process owner is responsible to manage a process from beginning to end. This includes the implementation, maintenance, and improvement of the process. Understanding how the process interacts with downstream and upstream processes is key to being a successful process owner.

These questions can help you identify business owners:

  • Who ultimately is responsible for business results?
  • Who can speak for the technical expertise of the solution right now and in the future?
  • Who should take part in planning?
  • Who can approve and defend a program increment (PI), knowing full well that it will not satisfy everyone?
  • Can you coordinate efforts with other departments or organisations in the Enterprise?

Employees won’t be inspired to support a change initiative if they don’t feel that their company leaders are supporting it. It is important to publicly endorse the initiative. If you feel like you are “talking up” change efforts at least three times as much than you actually need, then you have hit the mark.

Communicate why change is necessary and what it means to employees. Make sure that the message about the change is consistent and clear. To win over employees and managers, reach out one-on-one.

For more information on Change Management check out our blog or visit our course section for details on training.

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