Administration and Receptionist Skills

 In Administration, receptionist

Administration and receptionist skills

coursedetailsWhat are the skills of a receptionist?

Receptionists interact with customers via phone, email, or face-to–face. This person is responsible for liaising with customers, staff, and other departments on a daily basis.

Receptionists are responsible for taking down messages and being the intermediary in conversations. Any message lost in passing it along would reflect badly on the receptionist and cause confusion for others in the office.

A receptionist should have the ability to communicate clearly both verbally and written. This makes it easier to be productive and helps you get more done.

8 Skills for Receptionists

1. Communication

You should first and foremost focus on your communication skills. Highlight your customer service achievements and track record in office support.

2. Multitasking

Receptionists are expected to handle multiple tasks at once. Examples include managing multiple phone lines, face-to-face communication with visitors, clients and employees, and administrative duties. Take note of the tasks and situations that you have dealt with regularly, and how you handled them calmly and efficiently.

3. Prioritising

Many requests come in at once and receptionists have to handle many tasks simultaneously. This requires you to be flexible and adaptable. Describe how you prioritise multiple requests and projects. Employers don’t want a flustered receptionist.

4. Organisation

A great receptionist resume will show that you are organised and capable of completing any task or project. Great receptionists should be able find files and numbers quickly and keep their work area tidy. Highlight a file system or a way you organise key contacts on your resume as a receptionist.

5. Technical skills

Receptionist resumes should mention your experience with printers, copiers, and phone systems. You will need to have basic word processing skills. Excel, desktop publishing, or other industry-specific software is also a plus. These assets should be used.

6. Interpersonal skills

Receptionists are the eyes and ears for the company. This makes soft skills such as dealing with office politics and protecting your reputation crucial. Your ability to build strong relationships with all employees, even executives, is a key skill.

7. Initiative and problem-solving abilities

Administrative professionals are being asked to do more than their traditional job, such as event planning and cost control. Managers surveyed said support staff had also taken on key tasks such as helping companies manage social media and screening job candidates. Your receptionist resume should highlight examples of how you have taken initiative to solve problems or take on special projects to show past managers how important you are.

8. Dependability

Receptionists interact with almost every client or employee, whether they are face-to-face or over the phone. They need to be reliable. Your track record of not allowing anything to slip in your receptionist resume.

Although some of these skills might seem obvious, it is important to highlight them in your resume as a receptionist. These eight areas will give you an edge in the hiring process.

Last Thoughts

Many administrative tasks are performed by receptionists, including answering phones and scheduling appointments for customers and clients. Many of these administrative tasks require the use different software and hardware.

The receptionists interact with guests, callers, and employees to check in and out. Receptionists are also responsible for basic customer service and answering email queries online. Learn more about Receptionist skills at one of our courses or have us tailor a training program to suit your team.

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